Most people don’t think about elevators until something goes wrong. But for property managers, building owners, and facility directors, elevator performance is always on the radar. You need equipment that’s safe, reliable, and running without interruption. That starts with proper maintenance, done by professionals who know the systems inside and out.
This checklist covers the essentials of what a solid elevator company should be handling during routine service visits. If you’re not getting this level of attention, it might be time to reconsider who you’re trusting with your building’s vertical transportation.
The Full Elevator Maintenance Checklist
1. Routine Ride Quality Checks
A smooth ride isn’t a bonus. It’s the baseline. During maintenance visits, technicians should be testing how the elevator behaves from the moment it’s called to the moment the doors open on the selected floor. That means checking:
- How accurately the elevator levels with each floor
- How consistently and gently the doors open and close
- Whether the ride is quiet, without grinding or strange vibrations
Even slight changes can signal early wear. A good service technician knows how to spot the subtle signs and address them before they turn into mechanical failures.
2. Door Operation and Sensor Testing
Doors are the number one cause of elevator service calls. That’s because they’re one of the most active parts of the system and they take constant abuse. A capable maintenance provider should make sure:
- The door tracks are clean and free of obstructions
- Door rollers and operators are functioning correctly
- Safety sensors, such as photo eyes or light curtains, are responsive
- The doors reverse properly when something is in the way
Ignoring door issues is a fast track to shutdowns, tenant complaints, and costly repairs. These systems need to be checked on every visit, no exceptions.
3. Emergency System Testing
Elevator maintenance isn’t just about comfort. It’s about safety. Any responsible elevator company will include regular testing of the elevator’s emergency features. This includes:
- Verifying the emergency phone and alarm button are functional
- Testing cab lighting, especially battery-backed emergency lights
- Checking fire recall and fire service operation
- Making sure backup power or battery lowering works when required
These checks aren’t just for peace of mind. They are required by code in most areas. If something goes wrong and these systems aren’t working, it becomes a major liability.
4. Visual and Audible Inspections
Some problems can’t be seen in data logs. They have to be observed. That’s why a qualified technician should always take time to walk through and listen for anything unusual. This includes:
- Any squealing, banging, or grinding noises
- Leaks or fluid buildup in the pit or machine room
- Rust, corrosion, or worn-out components
- Issues with floor indicators, lights, or cab panels
These inspections don’t take long, but they reveal a lot. A sharp technician will catch small issues before they become expensive emergencies.
5. Code Compliance and Record-Keeping
Staying compliant with local elevator codes is non-negotiable. A reliable elevator company won’t leave this up to the building manager. Instead, they’ll help keep your records in order and make sure inspections are passed without last-minute scrambling. That includes:
- Maintaining up-to-date service logs
- Assisting with required Category 1, 3, or 5-year safety tests
- Ensuring that certificates are current and properly posted
Failing an inspection can lead to downtime, fines, and reputational damage. Your service provider should keep you one step ahead of these deadlines.
6. Preventive Maintenance That Actually Prevents Problems
There’s a big difference between showing up and doing real maintenance. Some companies just do the bare minimum to keep the elevator running. Others take a proactive approach, focusing on preventing failures rather than reacting to them.
A dependable elevator maintenance plan should include:
- Regularly scheduled visits, usually once per month
- Thorough checks that go beyond surface-level issues
- A plan that matches the age, type, and use of your elevator
- Documentation and recommendations after each service
When technicians have a relationship with the equipment and the building, they can anticipate needs and help you plan ahead, whether it’s for minor fixes or future upgrades.
7. Communication That Keeps You in the Loop
You shouldn’t have to wonder what your elevator company is doing. After every visit, you should receive a clear, honest summary of the work performed and any issues found. A company that values communication will provide:
- Detailed service reports
- Advance notice if parts need to be ordered or major repairs are coming
- Straight answers to your questions
- Quick response times when you call
Lack of communication creates confusion, delays, and missed opportunities to avoid bigger problems. A good partner keeps you informed at every step.
Final Thoughts
Elevators are one of the most used systems in any commercial or residential building. They’re also one of the most expensive to repair or replace. Regular, professional maintenance is the key to avoiding breakdowns, improving safety, and extending the life of the equipment.
At Murphy Elevator, we don’t take shortcuts. Our maintenance programs are designed to catch small issues early, keep your systems running smoothly, and give you confidence that your elevator is in good hands. If your current provider isn’t meeting that standard, we’re ready to help.
Reach out today to talk about a custom maintenance plan that fits your building, your schedule, and your budget.
Contact us here or give us a call. Let’s make sure your elevator stays in top shape year-round.
Frequently Asked Questions
1. How often should my elevator be serviced?
Most elevators should receive professional maintenance at least once a month, though the exact frequency can depend on the type of elevator, its age, and how much it’s used. High-traffic buildings or older systems may require more frequent attention. A quality elevator company will recommend a maintenance schedule based on your specific setup.
2. What’s the difference between preventive maintenance and a repair call?
Preventive maintenance is scheduled and routine. It focuses on keeping your elevator running smoothly and catching issues before they turn into breakdowns. A repair call happens after something has already gone wrong. Preventive maintenance reduces the need for emergency repairs, saves money long-term, and keeps tenants or guests happy.
3. What should I expect from a professional elevator maintenance company?
A reliable elevator company should provide consistent scheduling, certified technicians, detailed service reports, responsive communication, and a proactive approach. They should also help with compliance, testing, and planning for future upgrades. If you’re constantly chasing updates or dealing with recurring issues, it’s worth getting a second opinion.
Travis graduated from Indiana University with a Bachelor of Science in Marketing and Entrepreneurship before joining Murphy Elevator as an accounts receivable associate. Since then, Travis has worked as an Estimator and Marketing Director before ascending to the role of VP of Administration in 2006. He also serves as our Safety Director, and leads IT and accounts receivable.